At PetFriend.in, we strive to provide high-quality products for your pets. If you are not fully satisfied with your purchase, we are here to help with our Return & Replacement Policy.
You may request a return or replacement if:
✔ You received a damaged, defective, or incorrect product.
✔ The product is unused, unopened, and in its original packaging.
✔ The return request is raised within 48 hours of delivery.
Certain products cannot be returned due to hygiene and safety reasons:
✔ Pet food and treats (if opened).
✔ Grooming and hygiene products (if used).
✔ Customized or perishable items.
Contact us via email or phone within 48 hours of delivery with your order details and photos/videos of the issue.
Our support team will review your request and guide you through the return process.
Approved returns must be shipped back to us in secure packaging.
Once we receive and inspect the returned item, we will notify you of the status.
If approved, you may choose between:
✔ Replacement of the same product (subject to availability).
✔ Refund to your original payment method via PhonePe Payment Gateway within 7–10 business days.
If the return is due to damaged/defective/incorrect products, we will bear the return shipping charges.
For all other valid returns, the customer may need to bear the return shipping cost.
For any return or replacement queries, please contact us:
📧 Email: support@petfriend.in
📞 Phone: +91 9146858366
🌐 Website: https://petfriend.in
